Shipping policy

Free shipping on all orders. We currently ship within the United States only.

Processing
Orders are prepared for shipment on business days. Once your order leaves our fulfillment center, you will receive a shipping confirmation email with tracking.

Order changes and cancellations
If you need to change or cancel an order, contact us at hello@velvetcode.co.kr as soon as possible. We can only make changes before an order has shipped.

Delivery
Delivery times vary by destination and carrier. Tracking information is provided for every order. We are not responsible for carrier delays or for addresses entered incorrectly at checkout.

Lost or damaged shipments
If your package arrives damaged, or tracking shows delivered but you have not received it, contact us at hello@velvetcode.co.kr and we will make it right.

Returns
See our Return and refund policy for return eligibility and the return address.

Questions? Contact us at hello@velvetcode.co.kr.