Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened and unused, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@velvetcode.co.kr. Items sent back to us without first requesting a return will not be accepted.

Once your return is approved, please send it to:

Velvet Code - Returns
Attn: Liz Yoon
2220 Foothill Blvd Ste A
La Canada Flintridge, CA 91011
United States

Return shipping costs are the customer's responsibility, and original shipping is non-refundable. If your item arrived damaged or incorrect, we cover the return - see below.

Damages and issues
Please inspect your order upon arrival and contact us immediately at hello@velvetcode.co.kr if the item is defective, damaged, or if you received the wrong item. We will make it right at no cost to you, including any return shipping.

Exceptions / non-returnable items
Opened or used skincare cannot be returned for hygiene and safety reasons. We also cannot accept returns on gift cards, sale items, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is approved, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@velvetcode.co.kr.